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Brazlians are locked to a Cash TOP-UP System that straight doesn't work

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  • Class: {{esusrinfo_class377972}}
    Level: {{esusrinfo_level377972}}
    Guild Name: {{esusrinfo_guild377972}}

    Brazlians are locked to a Cash TOP-UP System that straight doesn't work

    Since the migration to GAIA happened the last 12th, Brazlians got their own payment method called, HYPE.
    And at least for ELSWORD, it straight doesn't work. A very small percentage of players somehow managed to load k-ching trough it (Myself included, although I tried again today and now it just doesn't work anymore)
    We've got a discord server for the brazilians who migrated with around 500 people, and most of us just can't get K-CHING to buy the enhancement items (And that event ends today, the 18th)
    The system gets our money trough credit card and other means, and simply never delivers what we bought.
    Is there any way we can get around this problem, because LevelUp Games (The company who used to run our servers and now runs Hype) won't even answer the support tickets

    Thank you for your time.
    Milla
  • Class: {{esusrinfo_class377973}}
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    #2
    This problem has been preventing us from enjoying the enhancement event that ends today. I have a friend that is until today waiting her k-ching be loaded. The worst is that many players waited for a year for this event. Now we have the event, but can't enjoy it.

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    • Class: {{esusrinfo_class377977}}
      Level: {{esusrinfo_level377977}}
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      #3
      Eu estava aguardando por 1 ano esse evento de refino e agora que ele chegou eu não consigo participar pois meus k-ching não estão na minha conta desde o dia 12. Triste.

      Comment

      • Class: {{esusrinfo_class377978}}
        Level: {{esusrinfo_level377978}}
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        #4
        I wonder if KOG will at least give us some extra time on the event until this gets solved, we've literally waited since 2017 for nothing...?

        Comment

        • Class: {{esusrinfo_class378047}}
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          #5
          Yo!




          I've seen this complaint and it's very frustrating indeed.

          We in the Brazilian community every day talked a lot about the
          enhancement event and even asked the Level Up moderators to go to Kog, but we did not succeed before the pro INT migration.

          I do not have this problem reported by you and other players because I do not buy
          K-CHING, but I hope they solve the problem soon enough.


          I'll be rooting for resolution of this problem.
          Last edited by RavageQueen-gaia-; 12-19-2018, 02:08 AM.

          Comment


          • Insurgir-solace-
            Insurgir-solace- commented
            Editing a comment
            Só uma pequena nota: "refino" em Inglês não é "refinement" mas sim "enhancement".
        • Class: {{esusrinfo_class378088}}
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          #6
          @Insurgir : ohh, brigada kkk (passou pelo google corretor e não vi. Só tinha arrumado uma palavra lá depois que fiz a correção por lá e deve ter modicado, assim como modificou várias coisas que eu já havia endireitado :c ).
          Last edited by RavageQueen-gaia-; 12-19-2018, 02:09 AM.

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          • Class: {{esusrinfo_class378181}}
            Level: {{esusrinfo_level378181}}
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            #7
            Hey Guys,

            Just to let you guys know -- I have made the GMs aware of the issue and we're working on this.

            Thanks! o/

            And welcome!!!!
            Signature by (And Massive Thanks to) stelar

            Comment

            • Class: {{esusrinfo_class378255}}
              Level: {{esusrinfo_level378255}}
              Guild Name: {{esusrinfo_guild378255}}

              #8
              Thank's Rush, we are really concern about this situation.
              I hope them situation end's soon.

              Comment

              • Class: {{esusrinfo_class378324}}
                Level: {{esusrinfo_level378324}}
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                #9
                Thanks GM Rush...
                I am really concerned about it, cause, I load up k-ching on 12/17 and till the moment the k-ching doesn't appear in my account.

                Comment

                • Class: {{esusrinfo_class378366}}
                  Level: {{esusrinfo_level378366}}
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                  #10
                  It is so refreshing to know that you are aware of the problems we are experiencing.

                  Thanks GM Rush!!
                  “There are three things all wise men fear: the sea in storm, a night with no moon, and the anger of a gentle elf.”"

                  Comment

                  • Class: {{esusrinfo_class378432}}
                    Level: {{esusrinfo_level378432}}
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                    #11
                    Thank you, GM RUSH!
                    My boyfriend is still trying to fix that in between tickets with both KOG's and LUG's supports.
                    Let's hope for the best!

                    Sincerly,
                    Milla
                    Originally posted by GM Rush View Post
                    Hey Guys,

                    Just to let you guys know -- I have made the GMs aware of the issue and we're working on this.

                    Thanks! o/

                    And welcome!!!!
                    Last edited by Indilwen-gaia-; 12-21-2018, 03:10 AM.

                    Comment

                    • Class: {{esusrinfo_class378495}}
                      Level: {{esusrinfo_level378495}}
                      Guild Name: {{esusrinfo_guild378495}}

                      #12
                      Hi,

                      As the above colleagues have reported, I also suffered from the k-ching problem not getting into the game account. I contacted Level Up support in different ways and did not get a solution to the problem, they answered me with broken links, generic answers and the Hype Store support has been closed since this last Thursday.

                      It is at least frustrating this situation added to the turbulent migration, we Brazilians need a little more attention and respect from the developer and publisher.

                      Thanks for the attention.

                      Comment

                      • Class: {{esusrinfo_class378502}}
                        Level: {{esusrinfo_level378502}}
                        Guild Name: {{esusrinfo_guild378502}}

                        #13
                        Hi,
                        I'm really frustrated with all of this, i just bought the cash so I could take advantage of the enhancement event and gift something to a very special person.

                        About the support, both KOG and LUG, usually takes 2 days for a totally non conslusive answer from both.

                        I hope that KOG can provide other ways for Brazilians to buy cash.

                        Thank you for your time.
                        Last edited by RebelionWing-gaia-; 12-21-2018, 08:08 AM.

                        Comment

                        • Class: {{esusrinfo_class378580}}
                          Level: {{esusrinfo_level378580}}
                          Guild Name: {{esusrinfo_guild378580}}

                          #14
                          The cash values increased considerably, compared to the Brazilian server's cash shop. I also think that these values need to be revised and adapted to our economy, so everyone wins.

                          Thanks for listening!

                          Comment

                          • Class: {{esusrinfo_class378687}}
                            Level: {{esusrinfo_level378687}}
                            Guild Name: {{esusrinfo_guild378687}}

                            #15
                            This is not the intent of this discussion, Bloodmuse.
                            Please let's try to mantain our focus on the issue at hand.

                            Comment


                            • Bloodmuse-gaia-
                              Bloodmuse-gaia- commented
                              Editing a comment
                              Só comentei isso porque muita gente tanto no Discord quanto no fórum da LUG haviam reclamado do valor atual do cash. Daí vi um tópico com "cash" no título e achei que era sobre isso do preço, (até porque, na minha opinião, é algo mais importante, e até agora ninguém falou nada sobre isso aqui...), mas não me atentei que o assunto era outro, então desculpe o incômodo.

                              Não está mais aqui quem falou.

                            • Indilwen-gaia-
                              Indilwen-gaia- commented
                              Editing a comment
                              A questão é que tem gente que pagou cash a duas semanas e ainda não recebeu... Estamos tentando resolver isso junto com a KOG, tem bastante gente la no discord...

                            • Indilwen-gaia-
                              Indilwen-gaia- commented
                              Editing a comment
                              Realmente não foi minha intenção parecer grossa, me desculpa.
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